THIS FAQ APPLIES ONLY TO GENTELL PERSONNEL WHO ENTER ICD10 ORDERS.

If you are a Gentell customer, and would like to edit an order, please contact your Gentell WES.


How can I edit an ICD10 order?


1. Find your order.

Tap the Recent Orders button, and then your Order Number.


2.Tap the yellow Edit button at the bottom of the screen.

If the button does not appear, the order has already been processed. You can usually only edit a recently-placed order. You can only edit an order when the order is in queue status. Once an order has been processed, it cannot be edited.


3. Add a note describing the change you are making to the order.

4. Tap the DEL buttons to Delete unwanted items.


5. Tap the ADD button to add an item to the order.

After you tap ADD, a new line appears in the order. Tap ITEM to produce a list of wound products. When you pick the item from the list, Fastcare will add the maximum number of items allowed by Medicare per month.


6. Tap the Save button to save the changes to the order.

You can also change the quantity of products prior to saving. Generally, changing quantities is NOT recommended. A quantity greater than the monthly amount allowed by Medicare will cause the order to be rejected for reimbursement. You must Save the changes to complete the editing process.