Fastcare FAQs

Default solution folder, feel free to edit or delete it.

What is the debridement date or surgical date?
Debridement is the medical removal of dead, damaged, or infected tissue to improve the healing potential of the remaining healthy tissue. Removal may be sur...
Fri, Apr 1, 2016 at 7:34 AM
How does Fastcare process orders?
This FAQ applies only to Gentell personnel because order-handling features are not visible to customers, though customers can often view order statuses thro...
Thu, Dec 27, 2018 at 11:17 PM
Finalizing evaluations is no longer required as of Dec 31, 2016
Finalizing evaluations was a process required in Fastcare prior to December 31, 2016. Finalization enabled nurses to take notes and enter evaluations during...
Sat, Dec 31, 2016 at 1:54 AM
What are the changes to Fastcare 2017?
On December 31, 2016, Fastcare was updated with new features that make it easier to operate and more useful. Facility Nurses Finalization is no long...
Sat, Dec 31, 2016 at 2:27 AM
How can I print orders in a batch each morning?
THIS FAQ APPLIES ONLY TO ORDER PROCESSING AT GENTELL. THESE FEATURES WILL NOT APPEAR TO OTHER USERS. IMPORTANT:  Batch printing features ONLY work on th...
Wed, Apr 25, 2018 at 8:46 PM
How can I send a question to my Gentell Wound and Product Specialist?
Your Gentell Wound and Product Specialist can provide advice about wound treatments when you send a question through Fastcare. 1. Tap on a  Resident rec...
Thu, Dec 27, 2018 at 11:09 PM
How can I find the Recap to complete the Gentell Quality Assurance Survey?
THIS FAQ APPLIES ONLY TO GENTELL PERSONNEL. The Recap button appears ONLY if you sign in as a Gentell employee. If you do NOT see the Recap button and y...
Mon, May 29, 2017 at 12:51 PM
How do I manage products in Fastcare? How do I add literature and Safety Data Sheets?
THIS ANSWER APPLIES ONLY TO FASTCARE ADMINISTRATORS. THESE SCREENS WILL NOT APPEAR TO MOST USERS OF FASTCARE. To manage products, login to Fastcare, tap...
Sun, Sep 24, 2017 at 11:39 PM
Why do I need to update my Professional Credentials? What is an electronic signature?
As of August 2017, Fastcare requires updated Professional Credentials for persons conducting wound evaluations. Fastcare requires these records because Medi...
Fri, Aug 11, 2017 at 5:38 PM
What is the difference between a New Order and a Refill Order?
This change applies to Gentell employees and requires that when you place a reorder (a “Refill Order” in Medicare terminology), you enter the quantity of re...
Fri, Aug 11, 2017 at 5:49 PM