Fastcare FAQs

Default solution folder, feel free to edit or delete it.

How can I edit an ICD10 order?
THIS FAQ APPLIES ONLY TO GENTELL PERSONNEL WHO ENTER ICD10 ORDERS. If you are a Gentell customer, and would like to edit an order, please contact your Gent...
Sun, Sep 24, 2017 at 11:44 PM
How can a Gentell Product Administrator set up product categories?
This question only applies to Gentell Product Administrators. This capability is not visible to other users. Product management is available under the P...
Sun, Sep 24, 2017 at 11:37 PM
How do I know an order has been placed? Or get an order confirmation?
To ensure that an order has been placed (get an order confirmation): Tap the Find button to find the facility Tap the Show Orders button. You will s...
Fri, Sep 29, 2017 at 3:37 PM
How can a Gentell Admin set quantities for primary and secondary product usage?
This FAQ applies only to Gentell Product Administrators. If you are not a Product Admin, you will not have access to this feature. If a product can be...
Tue, Oct 17, 2017 at 4:58 PM
What is the WCS Fac. Report? (Gentell employees only)
This information applies only to Gentell WESs. This report will not appear if you are not logged in as a Gentell employee. The WCS Facility Report shows...
Sat, Nov 4, 2017 at 2:51 PM
How do I enter an AOB (Assignment of Benefits)?
The Assignment of Benefits (AOB) is an agreement between a beneficiary (the resident) and an insurance company (usually Medicare) by which a beneficiary req...
Thu, Jan 18, 2018 at 8:36 AM
How can I produce PUSH or Trend Reports?
The National Pressure Ulcer Advisory Panel provides guidelines for a graphical report that shows the trend in wound healing called the PUSH:  Pressure Ulcer...
Tue, Feb 6, 2018 at 4:50 PM
How can Surveyors use Fastcare?
Surveyors are state or other workers who are responsible for monitoring or inspecting the level of care at a nursing facility. Surveyors cannot enter data, ...
Mon, Apr 2, 2018 at 1:52 AM
Why are some products not listed for certain wounds?
Fastcare does not present products in the order matrix that are not approved by Medicare for treating wounds according to their most recent wound evaluation...
Wed, Jul 11, 2018 at 3:35 PM
How can I search for facilities in Fastcare?
NOTE: You will only see facilities to which you have access. For instance, a VP at a nursing home chain may see that chain's facility while a nurse in ...
Fri, Feb 22, 2019 at 9:40 PM