Fastcare is a hierarchical system that complies with HIPAA guidelines to ensure that only personnel who need to know patient information can view it, and only personnel who work directly with the patient can edit it. For instance, a supervisor may view the patient record, but cannot edit the record.
Fastcare only enables changes to the current data. When a change is made, Fastcare records the name of person making the change. Only the most recent change is recorded. Past data – such as a wound evaluation – cannot be changed.
Changing Data Errors
Sometimes errors are made in data entry: for instance, entering a wound on the wrong patient or entering the wrong wound data. The data belongs to the facility, and can be changed by following this procedure:
- Email a Fastcare Change Request from your facility's email system to fastcareadmin@gentell.com (Emails from a personal email system cannot be accepted for a data change request.) Do NOT send a change request through the Fastcare help system; it will not be accepted. Please send your email to fastcareadmin@gentell.com
- Provide the name and birth date of the resident or patient. It is not uncommon to have more than one person with the same name in the same facility, so the birth date is an important identifier.
- Provide as much detail as possible about the change you are requesting, so that the change can be made. Sending incomplete detail will prevent the change from being made.
- If you have entered information in the wrong place -- for instance, a wound on the wrong resident -- create the information in the correct place (add the wound to the correct resident), and then request a delete of the wrong information.
- The Fastcare Administrator will respond to you with 3 working days.
Wound Photos
The only exception to this are wound photos, which can be deleted and re-captured by local personnel. Fastcare allows deletion and management of wound photos because, given the nature of photography, it is easy to capture a poor photo – for instance, a picture of the floor rather than the wound – and because wound photos are helpful, but not integral to the medical record.
Deleting Users