Fastcare FAQs

Default solution folder, feel free to edit or delete it.

Why can’t I see the corporate notes field?
You are logged into a non-corporate account. The Notes field is visible only to corporate personnel to maintain a continuity of service by sharing important...
Wed, May 1, 2024 at 3:24 PM
How can I find a resident who is temporarily away from the facility or on a Leave of Absence (LOA)?
Choose the Resident button, and then the Leave of Absence button for a list of all residents on a temporary Leave of Absence.
Thu, Dec 31, 2015 at 10:03 AM
Why don’t my professional designations appear on the printed wound evaluation?
The professional designations printed on the wound evaluation flow from the field, Professional Designations, in your Fastcare personnel record.  If t...
Thu, Dec 31, 2015 at 10:39 AM
Why can’t physicians login to Fastcare?
Physicians are often external consultants who do not perform wound evaluations, change personnel, or perform most of the tasks for which Fastcare is designe...
Thu, Dec 31, 2015 at 10:40 AM
How are Physicians managed?
Choose the Facility button, then the Manage Physicians button.    This produces the Find physician screen that enables you to find, add or delete ...
Thu, Dec 31, 2015 at 10:45 AM
What is the Recent Admission Date? How can I edit it? Why can't I see it?
The Recent Admission Date appears on the right side of the Edit Resident Screen. From the Resident Information screen, tap the Edit Resident button to get t...
Thu, Dec 31, 2015 at 10:47 AM
What are Census Days? How do I calculate Census Days?
The QAPI report can generate a percentage of patients with pressure wounds when you enter the number of patient days – "census days" – for the t...
Thu, Dec 31, 2015 at 10:51 AM
How do I discharge a resident? What if I used the wrong discharge button?
In the Resident Screen, choose the Discharge Resident or Temporary Discharge button.  If you choose the wrong button, email the Fastcare admin a...
Thu, Dec 31, 2015 at 10:53 AM
How can I tell if a facility in Fastcare is using an EHR system like PointClickCare?
Choose the Facility button to see the Facility details. If the facility is using an Electronic Health Records system, the vendor will be named in the EHR Ve...
Fri, Jul 27, 2018 at 4:45 PM
What should I do if I processed a wound evaluation for a resident who is on a Leave of Absence?
First, consider improving your facility’s procedures for verifying the identity of the resident you are evaluating. Second, write to the Fastcare admin at f...
Thu, Dec 31, 2015 at 10:57 AM