Software Support

This change applies to Gentell employees and requires that when you place a reorder (a “Refill Order” in Medicare terminology), you enter the quantity of re...

THIS FAQ APPLIES ONLY TO GENTELL PERSONNEL WHO ENTER AND APPROVE ICD10 ORDERS. If you are a Gentell customer, and would like to edit an order, please conta...

This question only applies to wound care provider Product Administrators. This capability is not visible to other users. Product management is available...

To ensure that an order has been placed (get an order confirmation): Tap the Find button to find the facility Tap the Show Orders button. You will s...

This FAQ applies only to Wound Care Provider Product Administrators. If you are not a Product Admin, you will not have access to this feature. If a pro...

This information applies only to Wound Care Provider WESs. This report will not appear if you are not logged in as a Wound Care Provider employee. The W...

The Assignment of Benefits (AOB) is an agreement between a beneficiary (the resident) and an insurance company (usually Medicare) by which a beneficiary req...

The National Pressure Ulcer Advisory Panel provides guidelines for a graphical report that shows the trend in wound healing called the PUSH:  Pressure Ulcer...

Surveyors are state or other workers who are responsible for monitoring or inspecting the level of care at a nursing facility. Surveyors cannot enter data, ...

Fastcare does not present products in the order matrix that are not approved by Medicare for treating wounds according to their most recent wound evaluation...