Fastcare FAQs

Default solution folder, feel free to edit or delete it.

How can I close a wound at an Order Only facility?
This question applies ONLY to Wound and Product Specialists because an Order Only facility does not use Fastcare for keeping its own wound records. Instead,...
Fri, Aug 16, 2024 at 12:49 PM
How can I run reports about a facility's users and groups of facilities? What does the Data Reports button do?
THIS FEATURE APPLIES ONLY TO GENTELL PERSONNEL.  Non-Gentell personnel will not see this feature. The Data Reports button produces reports about facili...
Wed, May 29, 2019 at 6:27 PM
What is the Frequency of Dressing Change? What do the abbreviations mean?
The Frequency of Dressing specifies how often a dressing will be changed. As of May 30, 2019, all orders for Part B dressings have a uniform dressing ch...
Tue, May 28, 2019 at 10:22 PM
What does "Confirm No Orders" mean? What is the "No Orders" Report?
THIS QUESTION APPLIES ONLY TO WOUND CARE PROVIDER WOUND & PRODUCT SPECIALISTS.  IF YOU ARE NOT A WOUND CARE PROVIDERWOUND AND PRODUCT SPECIALIST, YOU W...
Fri, Jun 21, 2024 at 10:01 PM
How does the Wound Care Provider ship? What is the standard shipping time?
Add your company's default shipping option here:  UPS Ground (2-7 Day) Provide further shipping options and contact information here.
Fri, Jun 21, 2024 at 10:40 PM
How do I manage the Fastcare Product Display page?
This procedure applies only to users designated as Gentell Officers. These features will not appear if you are signed in as any user type other than Gentell...
Sat, Mar 7, 2020 at 7:22 AM
How can I move nurses and personnel between facilities?
This procedure applies only to users designated as Gentell Officers. These features will not appear if you are signed in as any user type other than Gentell...
Sun, Mar 8, 2020 at 1:30 PM
Latest 200 Facilities Report
The Latest 200 Facilities Report appears only to Gentell Officers.  NOTE: A new type of "Read Only" Gentell Officer has been established to en...
Tue, Apr 7, 2020 at 8:52 AM
What is Special: Ready Only under User setup?
NOTE: This feature is only available to wound care provider internal personnel.  A Read-Only wound care provider Officer can view data, but cannot modif...
Fri, Jun 21, 2024 at 9:51 PM
Converting PDF files to CSV files for spreadsheets
This service will convert a PDF report file to a CSV file that can be used in a spreadsheet: https://www.zamzar.com/convert/pdf-to-csv/
Fri, Apr 24, 2020 at 8:36 AM