Fastcare FAQs

Default solution folder, feel free to edit or delete it.

How can I run reports about a facility's users and groups of facilities? What does the Data Reports button do?
THIS FEATURE APPLIES ONLY TO GENTELL PERSONNEL.  Non-Gentell personnel will not see this feature. The Data Reports button produces reports about facili...
Wed, May 29, 2019 at 6:27 PM
What is the Frequency of Dressing Change? What do the abbreviations mean?
The Frequency of Dressing specifies how often a dressing will be changed. As of May 30, 2019, all orders for Part B dressings have a uniform dressing ch...
Tue, May 28, 2019 at 10:22 PM
What does "Confirm No Orders" mean? What is the "No Orders" Report?
THIS QUESTION APPLIES ONLY TO GENTELL WOUND & PRODUCT SPECIALISTS.  IF YOU ARE NOT A GENTELL WOUND AND PRODUCT SPECIALIST, YOU WILL NOT SEE THIS FEATUR...
Wed, Jun 26, 2019 at 5:17 PM
How does Gentell ship? What is Gentell's standard shipping time?
Gentell's default shipping option is UPS Ground (2-7 Day) If you require other shipping methods, please place your order, and then call Gentell at ...
Fri, Jul 5, 2019 at 9:59 AM
How do I manage the Fastcare Product Display page?
This procedure applies only to users designated as Gentell Officers. These features will not appear if you are signed in as any user type other than Gentell...
Sat, Mar 7, 2020 at 7:22 AM
How can I move nurses and personnel between facilities?
This procedure applies only to users designated as Gentell Officers. These features will not appear if you are signed in as any user type other than Gentell...
Sun, Mar 8, 2020 at 1:30 PM
Latest 200 Facilities Report
The Latest 200 Facilities Report appears only to Gentell Officers.  NOTE: A new type of "Read Only" Gentell Officer has been established to en...
Tue, Apr 7, 2020 at 8:52 AM
What is Special: Ready Only under User setup?
NOTE: This feature is only available to Gentell internal personnel.  A Read-Only Gentell Officer can view data, but cannot modify or save data. READ...
Tue, Apr 7, 2020 at 8:46 AM
Converting PDF files to CSV files for spreadsheets
This service will convert a PDF report file to a CSV file that can be used in a spreadsheet: https://www.zamzar.com/convert/pdf-to-csv/
Fri, Apr 24, 2020 at 8:36 AM
Why are facilities color-coded with green, blue and red?
Gentell personnel who search for facilities will see green, blue and red tabs. Facilities in Fastcare are coded by color to show headquarter locations (blu...
Mon, May 11, 2020 at 9:36 AM